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Privacy Policy

Konocti Vista Casino and its associated websites are the property of Konocti Vista Casino, owned and operated by the Big Valley Band of Pomo Indians, a federally recognized, sovereign, and self-governing American Indian tribe. Konocti Vista Casino is a licensed gaming facility fully owned and operated by the Big Valley Band of Pomo Indians.

What Information Do We Collect?

We collect information from you when you register on our site, sign up for rewards programs, place an order, subscribe to communications, enter promotions, or respond to surveys. When doing so, you may be asked to provide:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment or billing information

You may visit our site anonymously.

How Do We Use Your Information?

We may use your information to:

  • Personalize your experience
  • Improve our website
  • Enhance customer service
  • Process transactions
  • Administer promotions, contests, and surveys
  • Send periodic emails, text messages, or other communications

Your email address and/or phone number may be used to send order confirmations, updates, promotional messages, casino announcements, and related information.

You may unsubscribe or opt out at any time (instructions below).

How Do We Protect Your Information?

We use multiple security measures to protect your personal information. Sensitive data is transmitted via SSL and encrypted through our payment gateway provider. Access is restricted to authorized personnel who are required to keep information confidential.

Do We Use Cookies and Pixel Tags?

Yes. Cookies and pixel tags help us:

  • Recognize returning visitors
  • Process shopping cart items
  • Save user preferences
  • Track advertisement performance
  • Analyze website usage
  • Improve communication effectiveness

Some anonymous data may be collected by third-party service providers for advertising or analytics purposes.
No personally identifiable information is collected unless explicitly provided by you.

You may disable cookies via your browser, but some site features may not function properly.

Do We Disclose Any Information to Outside Parties?

We do not sell or trade your personally identifiable information. We may share information with trusted third-party partners who assist with website operation, business functions, or customer service, provided they maintain confidentiality.

We may also release information if necessary to comply with the law or protect the rights, property, or safety of Konocti Vista Casino or others.

Mobile phone data from subscribers will NOT be shared with third parties for marketing purposes.

Rules and Regulations for Email and Text Messaging

To comply with applicable federal laws (including the CAN-SPAM Act and the Telephone Consumer Protection Act), as well as tribal regulations and industry best practices, Konocti Vista Casino enforces the following rules regarding email and SMS/text communications:

  1. Consent Requirements

Email

  • By providing your email address, you consent to receive messages from Konocti Vista Casino, including promotions, updates, and transactional emails.
  • Consent may be withdrawn at any time using the unsubscribe link included in every email.

Text Messaging (SMS/MMS)

  • You must explicitly opt in to receive text messages.
  • Opt-in may occur online, via in-person enrollment, through a keyword text (e.g., “JOIN”), or by completing written consent forms.
  • Message and data rates may apply depending on your mobile carrier.
  1. Message Types

Transactional Communications

These include confirmations, account notices, or essential updates.
These may be sent without promotional intent.

Promotional Communications

These include marketing messages, offers, event announcements, and rewards program updates.
Promotional texts will only be sent to subscribers who have opted in.

  1. Frequency of Messages
  • Email frequency may vary based on promotions and casino events.
  • Text messages may be sent periodically but will not exceed a reasonable number of monthly communications as defined by program guidelines.
  • Message frequency will be clearly described at the point of opt-in (e.g., “Up to 10 msgs/month”).
  1. Opt-Out / Unsubscribe Rules

Email Opt-Out

  • Every promotional email will contain a clear “unsubscribe” link.
  • Once unsubscribed, you will no longer receive promotional emails, although you may still receive transactional notices.

Text Messaging Opt-Out

  • You may cancel SMS communications at any time by replying STOP, END, QUIT, CANCEL, or UNSUBSCRIBE.
  • After opting out, you will receive a confirmation message but no further texts.
  • You may rejoin at any time by texting the designated keyword (e.g., “START” or “JOIN”).
  1. Data Privacy and Use Restrictions
  • Email addresses and mobile numbers will not be shared, sold, or leased to outside parties for marketing purposes.
  • Data is used only to deliver messages requested or authorized by the subscriber.
  • Third-party vendors assisting with messaging must maintain confidentiality and follow all privacy requirements.
  1. Age Restrictions
  • Email and text programs are intended for guests 21 years of age or older, consistent with gaming regulations.
  • By subscribing, you affirm that you meet this age requirement.
  1. Carrier and Service Disclaimer
  • Carriers are not liable for delayed or undelivered messages.
  • Message delivery may depend on your mobile network’s availability.
  1. Changes to Messaging Policies

Konocti Vista Casino reserves the right to update email and text messaging terms at any time. Updates will be posted on our website or provided through other appropriate means.

Third-Party Links & Applications

We may occasionally include third-party links or services. These parties maintain independent privacy policies, and Konocti Vista Casino is not responsible for their content or practices.

Terms of Use

Please review our Terms of Use, which outline the rules, disclaimers, and liability limitations of our website.

Governing Law & Sovereign Immunity

Any claims involving Konocti Vista Casino shall be governed by the laws of the

Big Valley Band of Pomo Indians.
Nothing in this policy shall be construed as a waiver of tribal sovereign immunity.

Your Consent

By using our services, you consent to this Privacy Policy and to the respective rules for email and text messaging.

Changes to Our Privacy Policy

Any updates will be posted on our website and/or made available through guest service locations, including the Player’s Club.

Contacting Us

For questions regarding this Privacy Policy or communication practices, you may contact:

Konocti Vista Casino
2755 Mission Rancheria Rd, Lakeport, CA 95453, +1.707.262.1900, info@kvcasino.com

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